- Creates Multi Departments
Live help utility facilitates administrator to create as many number of departments according to need and requirements.
Facilitate to transfer chat from one operator to another in any department during ongoing chat sessions. Thus helps customer to have proper assistance from the operator.
Customer executive can easily view chat history details of any chat session Software helps in maintaining records of the all chat history records by providing facility to take the backup of every chat conversation in a simple way.
Easily view Visitor’s details including Name, IP address, Operator name, Email address and other information with Time/Date and more.
Live help online chat software facilitates Sound notification and Visual alerts (pop-up window) when operator have a new chat request.
Online live chat utility provide the facility of automatically sending Live chat sessions to visitors on their specified email address so that they can go through the discussion in future when required.
- Notifications of Operator Status
Software shows the operator status (online, offline or busy) which facilitates visitors to make chat accordingly, and he/she will get to know the operators status.
Software facilitates offline messages delivery option that helps visitors to send instant message to the offline operator specifying his name, phone number, email id, contact address and message details.
- Canned messages and Browser Tab
While chatting with the online visitor, operator can select any of the canned responses that will be immediately delivered to the visitor without having to type them out. Operator also has facility of sending pre-defined website URLs to quickly assist the online visitors.
Live chat software enables Website operator to view what visitor is typing before sending the message.
Live chat utility is secure and easy installation with user-friendly interface providing streamlined help support to online visitors.
- No hidden cost or monthly charges
Rich features website chat software do not require any hidden cost or monthly charges. Purchase software just for first time and use it for lifelong.
Application areas of Live help online chat software
Customer supported web chat tool provides help to manage your real-time online business such as travel, real estate, auto sales, web hosting, education, insurance, finance, web designing etc. Real time chat software provides cost effective means to interact with customers all over the world instead of making expensive telephone call or sending e-mails for any query solution.
Your web hosting should support .NET 2.0 or higher and MS SQL Database.
- Processor – Pentium class or equivalent processor
- Memory – 512MB RAM
- Free Disk Space – 15MB
Supported Operating System:
- Windows Vista, XP, 2000, NT, Server 2003 and above…